An email I wrote yesterday regarding nintendo.com’s new website design/layout.
To: nintendo@noa.nintendo.com
Hey!
I couldn’t find an email address to the website staff.
I just noticed the re-design of nintendo.com (i go about once a week), and definately have some comments!
There are a lot of things i don’t like about the new design, and i wanted to voice my disappointment. I noticed my first time around there was a link to say how you like the new look (on the main page). After clicking it, i was asked to sign in. Good thing i was already a member, but when i went back to the main page, the link was gone! I realized it was a randomly populated link list, so i refreshed until i got the link back.
What happened next? The ’survey’ had only one multiple choice question out of 10 questions on the new look of the website! And all the choices were positive! No wonder people always talk about how Nintendo should get a grip of reality and stop living in the clouds!
That was upsetting enough that I had to write this email (although I love nintendo with all my heart!).
So please forward my complaints to the website staff, unless they don’t want to hear criticism of course.
(1) The populated lists (top games, msot wanted games, new game sites, don’t miss out, game releases, game spotlight etc): Please PLEASE PLEASE dump the nested scroll areas! These lists will almost always overflow and require scrolling, and in some cases, the scroll area is larger that my window, which will definately cause scrolling issues for scroll mice users, not to forget the fact that they’re incredibly user unfriendly, and a personal pet peeve.
(2) The way the nintendo site previously generated the main page (like random features and the such) was better. Now, it seems like you have too much info on your site, and you want to cram it all on the Nintendo.com main page. Now when I want to find a specific piece of info, i have to scroll around and surf around until i find it, which is a lot more cumbersome than having a well thoughout and organized website.
With randomly generated link lists, I have to manually open every link in a new window (which doesn’t always work well when i’m clicking on a flash link), otherwise i’ll lose the page I had previously, with the other links i wanted to go to. That’s just annoying for me as a surfer.
(3) It seems you want to make nintendo.com the one-stop shop for any nintendo fan, casual or hardcore. But these factors make nintendo.com barely useable at all. Take a look at IGN which manages their content in a very structured manner, and i know i can find any specific piece of info by surfing. I know in advance from being a IGN user, exactly what links i’ll be clicking along the way, and I could even tell my mom how to download the newest screens for Soul Calibur over the phone if I wanted to. It’s that well organized. I definately wouldn’t be able to do that on nintendo.com.
(4) The page feels very buggy, but naturally this is expected from a new layout transition.
Lastly, I’ll mention somethings I do enjoy:
(1) In general, the site looks a lot better from an aesthetic point of view. Very crisp and good design, though I wish i was more useable.
(2) I like the whole nintendo run “Game Site” idea, where nintendo creates a little ad in cyberspace for all their hyped up games. However, I feel that aside from Animal Crossing, these sites shouldn’t be treated as more than an advertisement website, where more often than not, they’re trying to be the premier resource for game info. I doubt anyone would ever go to these sites for game info if they already owned the game, I know i don’t, and I’m as hardcore a gamer as I am a websurfer, so I know how i want those two worlds to intertwine.
Thanks for listening to my opinion, and i hope that some constructive advice can be drawn from this. Maybe if the design flaws creates an uproar in the gaming community, you might just read a penny-arcade article which would probably illustrate my points in a more directly and likely hilarious way.
Chris
My Nintendo User